As a Systems Engineer working at Eddie Bauer, the purpose of my role is to ensure sound delivery of technical services for new and existing users. I am part of a team supporting a hosted environment that delivers hosted services to thousands of users across the globe. I provide a mixture of preventative support as well as integration activity around Virtualization, Windows Server environments and more.
I work in a fast-paced environment driving performance and reliability from software, infrastructure, and cloud environments. I tackle challenging, unique situations every day and work with other functions and employees within Eddie Bauer as well as our customers. I am looked upon as a subject matter expert and advocate to fellow team members on making reliable technical decisions around supporting and deploying large-scale services and engineering complex systems that run some of our business-critical systems with zero downtime.
I have strong analytical and troubleshooting skills, experience in integrating multi technology platforms, and brands of product. I have solid communication skills and the desire to tackle complex problems of scales which are unique. Throughout my career there has never been an technical issue I have not been able to resolve. Inherently some may have taken longer than others, but through persistence, determination, and asking the right questions I have found solutions.
One of my greatest accomplishments was within my first few months working at Career Builder when I presented a proposal for the implementation of a global remote desktop support tool to increase helpdesk productivity and overall efficiency in resolution time of tickets. This proposal was approved and I sourced through several different solutions before deciding on Bomgar. I conducted a test pilot with a small group, and it went great. We went ahead and purchased the solution and I deployed the Linux virtual appliance via OVF template in our VMware instance and created access control groups via SSO with Okta and an LDAP connection. Once fully running I created documentation including "how-to" videos on operation of the software for helpdesk technicians. After the implementation of this service, resolution time of helpdesk tickets decreased and overall efficiency then increased ten-fold.
As an IT Support Specialist at Aurico we were struck by a string of ransomware. I was able to determine the source and mitigate spreading in less than 4 minutes, saving valuable information. I was then able to delete infected files from the share and restore data lost from backup with zero impact to end users.
As an Infrastructure Engineer at CB I was tasked with upgrading our entire VMware 6.0 environment of 33 ESXI hosts and a windows V-Center box hosting hundreds of VDIs to VMware 6.5 without interruption to the environment. I accomplished this in roughly 35 days with zero downtime during the entire migration.
As an Systems Engineer at Eddie Bauer I Design and implement architectural solutions that support larger scale initiatives. Provide level-two system support for areas of expertise, working closely with all Technical Services and Operations areas, as well as Applications Development and clients. I Design, develop, document, analyze, create, test, configure, integrate, debug or modify networks, databases and servers, and occasionally software.
Since September of 2014 I have volunteered with the Native American Veteran Association to provide IT consulting for large spread events, providing support for wireless infrastructure and mobile devices.
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In my spare time, you will catch me at my local bowling alley rolling some strikes. I have recently become more determined than ever to bowl a 300 (perfect game) after coming short at 255. In 2017, I joined my first ever USBC sanctioned league to help me grow further.