As a Solutions Engineer working at Sentinel Technologies, the purpose of my role is to ensure sound delivery of technical services for new and existing customers. I am part of a team supporting a hosted environment that delivers hosted services to thousands of users across the globe. I provide a mixture of preventative support as well as integration activity around VMware Virtualization, Windows Server environments, Microsoft Azure, and more. I bring 10 years of experience and knowledge on all sizes of infrastructure, from to SMBs, to Enterprise level corporations.
I work in a fast-paced environment driving performance and reliability from software, infrastructure, and cloud environments. I tackle challenging, unique situations every day and work with other functions and employees within Sentinel as well as our customers. I am looked upon as a subject matter expert and advocate to fellow team members on making reliable technical decisions around supporting and deploying large-scale services and engineering complex systems that run some of our business-critical systems with zero downtime.
I have strong analytical and troubleshooting skills, experience in integrating multi technology platforms, and brands of product. I have solid communication skills and the desire to tackle complex problems of scales which are unique. Throughout my career there has never been an technical issue I have not been able to resolve. Inherently some may have taken longer than others, but through persistence, determination, and asking the right questions I have found solutions.
As an Infrastructure Engineer at Career Builder I presented a proposal for the implementation of a global remote desktop support solution to increase helpdesk productivity and overall efficiency in resolution time of tickets. This proposal was approved and I sourced through several different solutions before deciding on Bomgar. I conducted a test pilot with a small group, and it went great. We went ahead and purchased the solution and I deployed the Linux virtual appliance in our VMware instance and created access control groups via SSO with Okta and replication from On-prem AD. Once fully running I created documentation including "how-to" videos on operation of the software for helpdesk technicians. After the implementation of this service, resolution time of helpdesk tickets decreased and overall efficiency then increased ten-fold.
As a Senior Datacenter Engineer at Sentinel Technologies I was a member of the Security Incident Response Team, tasked with supporting customers who have been infected with Ransomware. This has given me mitigation techniques for various Ransomware types, including WannaCry, Ryuk, and CryptoLocker. The goal of Sentinel's Incident Response Team is to ensure all threats are neutralized and the infrastructure has been restored to full operation. In many cases we were required to rebuild entire domains without backups and deploy out new images to workstations to restore service.
As a Lead Systems Engineer with Eddie Bauer I was tasked with a seemingly impossible feat. We had upcoming maintenance on a UPS system for a datacenter and had to initiate a full shutdown of all systems, however none of the systems were documented. My team and I queried the entire environment, listed out all systems and associated applications, and developed a shutdown/startup order to minimize impact and enable a graceful shutdown for the datacenter. Thankfully we were able to bring everything back up just as gracefully after the maintenance had been completed.
Spiceworks is a professional network for the information technology industry. Spiceworks hosts many web shows to help provide advice and tutorials. in 2015 I was given the opportunity to fly down to Austin Texas to be a Featured Guest on Spiceworks' web show "On the Air" to discuss ways to mitigate EOS risk, and advice for better communicating with management on upgrading Windows Servers. Check out the episode on Windows Server 2003 End of Life below:
As a Solutions Engineer at Sentinel Technologies I design and implement architectural solutions that support larger scale initiatives. I have experience configuring and supporting the following technologies: Windows Server, Microsoft Exchange Server, Active Directory, Microsoft Azure, VMware, Office 365 and other leading Cloud Solutions. I act as an escalation point for helpdesk agents and Junior Engineers when assistance is needed. Over the past several years I have been coordinating, Managing, Validating, and implementing projects for companies of all sizes. These projects include Antivirus deployment, Server Migrations, Server Virtualizations, ESXI upgrades, VMware upgrades, Webserver deployment, and Windows upgrade initiatives such as Window 10 and Windows Server 2019 deployments.
Since September of 2014 I have volunteered with the Native American Veteran Association to provide IT consulting for large spread events, providing support for wireless infrastructure and mobile devices.
In my spare time, you will catch me at my local bowling alley rolling some strikes. I joined my first ever USBC sanctioned league to help me grow further. Since then I am more determined than ever to bowl a 300 (perfect game) after coming in short with a 279 in 2020.
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