As a Senior Data Center Support Analyst working at Sentinel Technologies, the purpose of my role is to ensure sound delivery of technical services for new and existing customers. I am part of a team supporting a hosted environment that delivers hosted services to thousands of users across the globe. I provide a mixture of preventative support as well as integration activity around Virtualization, Windows Server environments and more.
I work in a fast-paced environment driving performance and reliability from software, infrastructure, and cloud environments. I tackle challenging, unique situations every day and work with other functions and employees within Eddie Bauer as well as our customers. I am looked upon as a subject matter expert and advocate to fellow team members on making reliable technical decisions around supporting and deploying large-scale services and engineering complex systems that run some of our business-critical systems with zero downtime.
I have strong analytical and troubleshooting skills, experience in integrating multi technology platforms, and brands of product. I have solid communication skills and the desire to tackle complex problems of scales which are unique. Throughout my career there has never been an technical issue I have not been able to resolve. Inherently some may have taken longer than others, but through persistence, determination, and asking the right questions I have found solutions.
One of my greatest accomplishments was within my first few months working at Career Builder when I presented a proposal for the implementation of a global remote desktop support tool to increase helpdesk productivity and overall efficiency in resolution time of tickets. This proposal was approved and I sourced through several different solutions before deciding on Bomgar. I conducted a test pilot with a small group, and it went great. We went ahead and purchased the solution and I deployed the Linux virtual appliance via OVF template in our VMware instance and created access control groups via SSO with Okta and an LDAP connection. Once fully running I created documentation including "how-to" videos on operation of the software for helpdesk technicians. After the implementation of this service, resolution time of helpdesk tickets decreased and overall efficiency then increased ten-fold.
As an IT Support Specialist at Aurico we were struck by a string of ransomware. I was able to determine the source and mitigate spreading in less than 4 minutes, saving valuable information. I was then able to delete infected files from the share and restore data lost from backup with zero impact to end users.
As an Infrastructure Engineer at CB I was tasked with upgrading our entire VMware 6.0 environment of 33 ESXI hosts and a windows V-Center box hosting hundreds of VDIs to VMware 6.5 without interruption to the environment. I accomplished this in roughly 35 days with zero downtime during the entire migration.
Spiceworks is a professional network for the information technology industry. Spiceworks hosts many web shows to help provide advice and tutorials. in 2015 I was given the opportunity to fly down to Austin Texas to be a Featured Guest on Spiceworks' web show "On the Air" to discuss ways to mitigate EOS risk, and advice for better communicating with management on upgrading Windows Servers. Check out the episode on Windows Server 2003 End of Life below:
As a Senior Data Center Support Analyst at Sentinel Technologies I design and implement architectural solutions that support larger scale initiatives. Provide level-two system support for areas of expertise, working closely with all Technical Services and Operations areas, as well as Applications Development and clients. I Design, develop, document, analyze, create, test, configure, integrate, debug or modify networks, databases and servers, and occasionally software.
Since September of 2014 I have volunteered with the Native American Veteran Association to provide IT consulting for large spread events, providing support for wireless infrastructure and mobile devices.
In my spare time, you will catch me at my local bowling alley rolling some strikes. I have recently become more determined than ever to bowl a 300 (perfect game) after coming short at 264. In 2017, I joined my first ever USBC sanctioned league to help me grow further.